The Grantsville City Council met Wednesday with a Salt Lake Valley-based dispatch service to review a cost-saving alternative to using Tooele County dispatch for emergencies.
John Morgan, executive director of the Salt Lake Valley Emergency Communication Center, gave a brief presentation outlining the current users, administrative practices and costs for his agency.
VECC provides dispatch services for 20 municipalities in Salt Lake County, including South Salt Lake, West Valley City and West Jordan.
Morgan laid out the costs VECC charges its members, which is $9.27 per police incident and $32.33 for each fire call. The fee is based upon a three-year average of total service calls, with each agency paying based upon its usage.
Morgan said the difference in cost between police and fire or medical calls is the result of call volumes.
“If you look at the call volume for police and the number of police officers you have in each city and what have you, that’s going to divide into the cost of having dispatchers running the radio,” he said.
Tooele County Dispatch also uses a three-year average to determine the average number of calls each agency generates in a given year. All users pay a base fee of $752, which covers the first 50 incidents; each additional incident costs $15.04.
At the council’s May 18 meeting, Grantsville City Mayor Brent Marshall said the city would save more than $40,000 by switching to VECC instead of staying with county dispatch services.
Morgan said there would be some challenges in servicing Grantsville. The agency does not currently provide 911 services to any volunteer fire departments or Mountain West Ambulance, so any calls involving multiple types of first responders would likely need to be routed from VECC through the county’s dispatch system.
Marshall asked how much interruption in time there might be by using VECC instead of the county’s dispatch and Morgan said if the call comes directly to his agency, there shouldn’t be much delay. But if the call is routed through the county dispatch first, the person in need of help may need to repeat the initial information to two dispatchers if the call doesn’t arrive at the right service.
“There is a possibility there could be some delay,” Morgan said. “For the most part, it’s just the same as making a telephone call if we have everything aligned correctly.”
Councilwoman Jewel Allen asked about potential issues with dispatchers covering an area outside of Salt Lake Valley they may be unfamiliar with. Morgan said VECC dispatchers usually work the same area to gain familiarity, such as West Valley City having the same two dispatchers cover the city on each shift for familiarity.
“I would guess we would combine Grantsville with one of our other smaller agencies so that one dispatcher would be doing two different police departments,” Morgan said.
On the financial side, Morgan said VECC has only seen its operating budget rise about 2 percent annually over the past couple years. Despite turnover in dispatch jobs, the agency hasn’t increased its number of dispatchers since eliminating positions when Sandy left VECC in 2013.
“I looked the budget over,” Marshall said. “I thought it was really nice to be able to see all of the information in there being disclosed.”
Morgan said VECC did not seek out adding Grantsville as a member but the agency could add the city’s police department without hiring additional dispatchers. If that’s the case, Grantsville City wouldn’t be charged a $50,000 buy-in toward the cost of additional staff and equipment.
Grantsville City reached out to VECC after its dispatch fees from Tooele County increased by $22,000 for the new budget year. In 2015, the city paid $95,139 in dispatch fees; that figure will jump to $118,869 in 2016.
The Tooele County Council of Governments is in the process of reviewing a possible special service district to pay for the county’s dispatch services. If COG decides to move ahead with the special service district proposal, it could be on the November ballot.